Feeling a little lost and lacking any real direction after graduating from University in 2011, Sammy our owner and operator decided to book a one-way ticket out of the UK.
After scraping together the savings he made that summer, Sammy headed to South East Asia and on to Australia & NZ.
Between 2012 & 2014 he completed a full circuit of Australia (covering 26,000 Km's) & BackPack'd the North & South Island of New Zealand!
Before launching RatPack Travel in 2016, Sammy worked for a corporate high street agency.
No morals, no ethics & poor customer service… The experience inspired him to start a polar opposite service in the form of RatPack.
He quickly established a small space attached to a hostel in Byron Bay. Away from the hustle of the high street opposite the beach, the space, suited the brand perfectly.
The team started to grow as we helped more travellers plan their personalised trips...
We established relationships with every reputable campervan rental and tour company in the game. This allowed us to have the capacity to book ANY tour or rental for our RatPackers.
Rather than trying to become the biggest, we made it our mission to become the best.
We made the decision to step away from the hostel space and operate purely online.
The challenge was to keep it as personalised as booking in person via our website.
We developed a slick system allowing our customers to communicate with us directly via, FB, WhatsApp, email, text, phone or even Skype!
We finally reached our first goal > having gained more 5* reviews than any other Aussie BackPacker Travel service!
As our loyal customers, AKA RatrPackers began to spread the word we needed a manager to handle the enquiries and maintain our level of service.
After an extensive trip around Oz Mikey, Sammy's cousin became the manager on Australia time in our HQ in Byron Bay, Australia.
After KICK starting the year with an EPIC trip to Fraser Island with a group of LEGENDS, Sammy headed back to the UK with one mission... to build a team in Europe.
We wanted to create a 24-hour inbox so that enquiries were always answered no matter what time they were sent. This enhanced our customer service levels and the feedback was EPIC!
We were now the agency that operated around the clock 364 (you gotta be off on Christmas) days a year.
In the March of 2020, the world stopped!
However, we didn't... it was imperative for Sammy to keep the core team in place and we all knew how important it was to help those customers who were forced to cancel due to the global pandemic.
Rather than sending generic emails to customers, we made it our mission between the team to speak to EVERY customer via phone call in person. Yep, we didn't sleep much!
As the domestic market re-opened we helped hundreds of Aussie & Kiwi's book trips in their own backyard.
We continued to promote travel across our social media channels for those people across the globe that were stuck and needed to know there was light at the end of the tunnel.
Many overseas customers were and still are booking open dated itineraries so that they are prepared for when the world fully opens.
OUR SERVICE IS COMPLETELY FREE & WE PROVIDE TRIPS & TRANSPORT AT DISCOUNTED PRICES – MAKING IT CHEAPER FOR OUR CUSTOMERS TO BOOK WITH US RATHER THAN BOOKING DIRECT – THAT’S THE RATPACK GUARANTEE.
'YOU DON'T KNOW UNLESS YOU GO'
Great experience from the start. I was struggling looking for a campervan for our long roadtrip, I found your link on ig, it's my first time and you guys really helped me, great service and super friendly. We got an amazing discount! And special features as well, your work is dedicated and personalised. Thanks so much, very excited to start travelling!
Very helpful and friendly staff, quick response, many options, good prices and very clear information.